Cheryl Thompson was selected to lead Nationwide Financial’s Retirement Solutions Operations Team for a variety of reasons, including her passion for participant outcomes, driving business outcomes and developing people. In this role, Mr. Thompson will lead the company’s retirement planning support services.Thompson takes over Wendy Shawwill lead a national shared business solutions team.
Mr. Thompson remains focused on providing exceptional service to key plan participants and partners as retirement savers navigate ongoing market volatility and high inflation.
Mr. Thompson has an extensive 34-year career with Nationwide, including his most recent role as Vice President of Retirement Solutions Business Unit, where he leads contact center and support functions with a proven track record of improving customer experiences and simplifying processes. have demonstrated their capabilities.
Nationwide’s retirement solutions business recently won two best service awards from DALBAR. Customer Experience Excellence Award and Plan Participant Achievement Awardwith its outstanding service and phone support.
“Cheryl’s passion for the business will help make an already high-performing team even better.” Eric Stevenson, President of Nationwide Retirement Solutions. “She is passionate about taking retirement solutions to the next level of experience in servicing participants, planning sponsors and partners.”
Thompson joined Nationwide in 1989 and has continued his professional journey in various leadership positions within the company.
Nationwide retirement solution We manage approximately 32,000 retirement plans, helping to protect more than $165 billion in participant assets as of December 31, 2022, and serving 2.7 million people in 457 governments, 401(k) businesses and 403 nonprofits. We help secure the financial future of our subscribers. (b) Market. Nationwide is committed to contributing to the retirement industry by doing the right thing at the right time through better participant experiences, simplified administration and values that lead to service.